Privacy Policy

Last Updated: August 2026

This Privacy Policy sets forth the terms under which ONIBEX, INC. uses and protects the information that is provided by its users through the website and all systems developed by ONIBEX, INC. This company, located in The Woodlands, TX, USA, is committed to the security of its users' data. When we ask you to provide personal information from www.onibex.com, marketplace.onibex.com, or any other ONIBEX, INC. proprietary system by which you can be identified, we do so with the assurance that it will only be used in accordance with the terms of this document. However, this Privacy Policy may change over time or be updated and we encourage you to continually review this page to ensure that you agree with any such changes.

This Privacy Policy applies to your use of our website and systems as a visitor or account user. It is separate from our Client Data Processing Policy, which describes how ONIBEX, INC. processes data on behalf of its clients through its integration platforms, such as OneConnect, Smart Gateway, and ASK.

Information that is collected

Our website and other ONIBEX, INC. platforms may collect personal information such as: name, email address, and demographic information. Also, when necessary, specific information may be required to process a service request, support ticket, or account registration.

Use of Information Collected

Our website uses the information in order to provide the best possible service, particularly to maintain a record of users, to maintain a record of service requests where applicable, and to improve our products and services. We may periodically send emails through our site with special offers, new products, and other promotional information that we feel may be relevant to you or may be of benefit to you. These emails will be sent to the address you provide and may be unsubscribed from at any time. ONIBEX, INC. is highly committed to fulfilling our commitment to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

Cookies

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer; by accepting this file it is created and the cookie is then used to get information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that, with them, the web can recognize you individually and therefore provide you with the best personalized service on its website.

Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service from websites; they do not give access to information about your computer or you, unless you choose to provide it directly. You can accept or deny the use of cookies. However, most browsers automatically accept cookies as they serve to have a better web service. You can also change the settings on your computer to reduce cookies. If you decline cookies, you may not be able to use some of our services.

Google reCAPTCHA

Our contact and demo request forms are protected by Google reCAPTCHA to help prevent spam and abuse. Google reCAPTCHA may collect hardware and software information, such as device and application data, and send it to Google for analysis. This use is subject to Google's Privacy Policy and Terms of Service.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the sites to which you are redirected and, therefore, we are not responsible for the terms or privacy or data protection practices of such other third party sites. Those sites are subject to their own privacy policies and we recommend that you check with them to confirm that you agree with them.

Control of Your Personal Information

At any time, you may restrict the collection or use of personal information that is provided on our website. Whenever you are asked to fill out a form, such as a user registration form, you can check or uncheck the option to receive information by e-mail. In the case that you have checked the option to receive our newsletter or advertising, you can cancel it at any time.

This company will not sell, transfer, or distribute personal information that is collected without your consent, unless required by a judge with a court order or as otherwise required by applicable law.

International Data Transfers

ONIBEX, INC. operates internationally, and information collected through our website or systems may be transferred to, stored, and processed in countries other than your own, including the United States, Mexico, Colombia, El Salvador, Ecuador, Indonesia, and China. Where required by applicable law, we implement appropriate safeguards for such transfers.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required for administrative, legal, or security purposes, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website and systems are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

Revocability

To exercise your rights of access, rectification, cancellation, portability, and opposition, you have to send an email to contact@onibex.com along with valid proof in law, such as a photocopy of your ID. The exercise of your rights does not include any data that ONIBEX, INC. is obliged to keep for administrative, legal, or security purposes.

Changes to the Privacy Policy

ONIBEX, INC. reserves the right to modify this Privacy Policy to adapt it to new legislation or case law, as well as industry practices. These policies will remain current until modified by other duly published policies.